Privacy Policy | Alan Bettin Swimming Pools

This privacy policy sets out how Alan Bettin Swimming Pools (AB Pools) uses and protects any information that you submit when using this website.

AB Pools are committed to ensuring that your privacy is protected. Should AB Pools ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

AB Pools may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 04/02/2020 and complies with the GDPR Regulations that came into force on the 25^th May 2018.

What information do we collect

AB Pools collect the following information using a contact form on the ‘Contact’ page:

name
contact information including email address and telephone number

What we do with the information

By completing the enquiry form on our ‘Contact’ page and sending us a message you are actively consenting to us collecting this information. AB Pools will use this contact information to send you a response to your enquiry.

AB Pools will not sell or lease your personal information to third parties.

Fair and lawful processing

AB Pools are committed to fairly and lawfully processing data in accordance to your rights. This means AB Pools should not process your data unless you have consented to this happening.

Security

AB Pools have systems in place ensuring that your information is secure. To prevent any unauthorised access or disclosure, AB Pools have put in place suitable physical, electronic and managerial procedures to safeguard and secure any personal information AB Pools collect through the website.

Your rights in regards to the information AB Pools hold

At any time you have the right to request a copy of all the personal information that AB Pools hold about you. You also have the right for this information to be deleted.

To request a copy of your personal information or to make a request for deletion, send us a written message to:

Alan Bettin Swimming Pools Ltd,
Seale Lane,
Farnham
GU10 1LD

Or send us an email to: sales@abpools.com

How AB Pools use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

AB Pools use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. AB Pools only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The table below explains the cookies AB Pools use and why.

Cookie	Name	Purpose
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. AB Pools use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that AB Pools do not have any control over that other website. Therefore, AB Pools cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

This website’s server

Our website is hosted with UKFast on a data centre in the North West of England, therefore any information that is processed by us is also processed by the servers at UKFast.

UKFast exercise a wide range of security measures to ensure that their servers are protected from all types of intrusion and attack.

View a detailed overview of their security and compliance procedures here (link to Security and Compliance)

Third-party data processors

In order to deliver our services, AB Pools use third parties to process personal data on our behalf. AB Pools have chosen each of these third parties based on the service they provide us, as well as their proven capability of complying with current data regulations. Click through below to read their relevant Privacy Policies.

UKFast: https://www.ukfast.co.uk/terms/privacy-policy.html

Reviews

They have been servicing my pool for years (10+) and have always done a great job with expert advice alongside it. Most recently Jim and Ricky did a professional job, went above-and-beyond, and carefully tidied up afterwards.
Thom Van Every
I am delighted with the services supplied by Alan Bettin Swimming Pools. First contacts with Donna are excellent, getting assistance directly from her or then getting connected with Tom if required.

This team are very knowledgeable and field engineers are highly professional in fixing any pool related problems. I have used the services of Alan Bettin for over 20 years with excellent outcomes.
David Corridan
Alan Bettin Pools came in an emergency to fix a leaking pump. They then replaced the pump which was failing and did it swiftly and efficiently. Pete also fixed a leak that had started over the winter in one of the joins to the back wash unit. They then opened our pool and left it in a very tidy state to start the season.

Pete is extremely knowledgeable about every aspect of pool car, including electric covers. I would highly recommend them.
Sandra B
After some DIY pool maintenance in the pump house went wrong, one phone call to the amazingly sympathetic Tom in the service department, who then arranged for an incredibly quick call out to effect repairs.

At all times courteous, knowledgeable and helpful. Thoroughly recommend the service provided by Alan Bettin.
Tom Scott
Repaired a leaking pool for us and ended up able to solve it with a less expensive solution than feared. Honest, reliable and pleasant to deal with.
LincombeL
AB Pools installed a new filtration system from scratch after a fire - including the pool house. Very pleased with the work and the salt chlorination system is so much better than the old chlorine tablet system I used to have. A really professional job that will last for many years - highly recommended company to use.
NeilA-32
Built my pool. It's incredible a perfect pool. Hassle free, I love it.
David Benson
I have always been a little cautious about having an indoor swimming pool. Lots of horror stories about condensation and other problems.

However, I do now have an indoor pool which is serviced by Alan Bettin Swimming Pools Limited.

They provide outstanding service. We have encountered very few minor problems but whenever we do they deal with the problems promptly and efficiently, leaving us to enjoy the pool.

They really are first class.
Michael B
I use Alan Bettin for swimming pool maintenance and occasional repairs. I had used a number of companies in the area previously and not one of them had the responsiveness and quality that Tom and his team provide. Thank you!
Darren McBride
We are really pleased with the pool, it’s exactly what we’d hoped for and it’s getting extensive use!

We have been very impressed with your work, the standard of workmanship and all the people who work for you. Calvin was great throughout, keeping us informed and answering our (many!) questions! The fortnightly service visits are going really well too, it’s good to know that we have that to help us look after our new toy!
The H Family
We are delighted with the finished article thank you - let me know when you would like to pop by so we can thank you in person.

All of your team (and subbies) were superb both in terms of the quality of the work and in minimising disruption to us and the house.
Mr and Mrs B
Each and every member of the team at AB Pools was very professional, friendly and helpful. We were delighted with our pool refurbishment and highly recommend the company.
Adam B